Console Attendant

Console Attendant

Console Attendant
Locations: Chicago
ID: 8499


Description

To provide operator-based customer service to CME customers, members & staff between 6:30 am and 5:00 pm. This job exists to answer internal and external calls, page appropriate transient individuals, assist uncertain parties in obtaining information about CME. This job also performs database entry functions on the AMCOM system, an Oracle client-server based software application used for call processing and producing data feeds to corporate telephone directories and PHONETICS (an Interactive Voice Response system). Maintain the weekly operator statistics for upper management. Assist in projects/audits as requested by manager.

* Help outside callers reach members during trading day. Assist outside callers reach an alternative person or department when caller’s first choice is not available.
* Assist staff and trading floor community in contacting trading floor employees via overhead paging.
* Provide callers with addresses & telephone number information of firms and CME departments.
* Help callers who are unclear where to obtain information or a service to get an appropriate "Preferred choice” destination.
* Database Administration – Manually update AMCOM database with CME employee updates.
* IVR system support – Maintain data in PHONETICS system vendor and department tables, check daily that all four ports are taking calls.
* Maintain weekly operator statistics within Excel and distribute on a monthly basis.
* Assist in projects/audits as requested by manager.
* Must be very reliable to be responsible for opening of the switchboard every morning.

Required:
* High School Diploma.
* 1 - 3 years of administrative experience in a fast paced environment.
* 1 - 2 years experience working on an operator console (preferably Nortel Meridian M2250).
* Proficiency in Microsoft Office.
* Must demonstrate excellent verbal and written communication skills.
* Must be a team player and flexible when covering for other operators.

As the world’s leading and most diverse derivatives marketplace, CME Group () is where the world comes to manage risk. Based in Chicago, with offices in New York, London, Singapore, Calgary, Houston, São Paulo, Singapore, Tokyo and Washington D.C., our team of more than 2,500 employees has an impact on the global economy every day. We offer:

* The widest range of global benchmark futures and options available across all major asset classes;
* The most advanced trading technology;
* Industry-leading clearing and risk management capabilities;
* A relentless customer focus, serving leading investment and commercial banks, hedge funds, proprietary trading firms, pension funds, sovereign wealth funds, asset managers, corporations and individual traders; and,
* A great place to work.

With this strong foundation in place, we are looking to continue growing our business in both listed and over-the-counter markets. To support this growth, we are seeking highly motivated individuals to help foster our corporate culture and uphold our core values of leading with conviction and integrity, advancing the global economy, building lasting relationships and acting with ingenuity every day.

We hope you will consider joining our world-class team.