I. Department Operations Customer Service Manages department to insure that goals are met or exceeded for: (1) secret shoppers for cashiers, (2) secret shoppers for utility clerks, (3) weekly customer service audits, and (4) 30-second daily customer service talks. Productivity Demonstrates productivity by insuring that the following departmental tasks are completed: (1) maintains and monitors service levels according to store guidelines, (2) monitors break sheet to comply with business, (3) reac...
