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For your reference, we have included the original job posting below.
IT Support Specialist-Field Service
Job Number:
43672900
Company Name:
Omni One
Job Location:
Oak Brook, IL US
Job Category:
Information Technology
Salary:
$40k - $45k/year
IT Support Specialist-Field Service
IT Support Specialist-Regional
Job Description:
As the IT Support Specialist for the Central Region you will provide IT field support for restaurants, regional office and regional users within the central region. You will ensure that all IT issues are addressed, resolved, escalated, communicated and tracked while focusing on extraordinary customer service and end user satisfaction.
Duties and Responsibilities:
Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessaryPerforming preventative maintenance services through field visits and remote accessProviding after hours support through on-call rotation processEnsuring restaurants and regional users are completely satisfied with support servicesTraining restaurant and regional users on basic use of hardware and softwareInstalling IT systems at new restaurants and remodelsAttending new restaurant opening
Requirements:
Qualifications:
Education/Training and Experience
Prefer AAS in Computer Science or an equivalent in education and experience
Experience in providing support to Point of Sale Systems (NCR or equivalent products)
Ability to provide technical training and deliver presentations
Familiar with providing Help Desk suspport and Field Service.
Ability to travel extensively in the Central US region.
Soft Skills
Strong customer service, organization, and communication skills
Strong process management skills
Ability to understand software, hardware, networking and connectivity
Ability to acquire data Ability to focus on objectives while being detail-oriented Ability to work independently
