Manager, Admitting Services

Manager, Admitting Services

Manager, Admitting ServicesTracking Code1059-177Job Description
General Summary of Position Responsibility:
 
Provides leadership and direction to the registration teams and business office. Ensures that demographic and billing documentation is obtained for all patients. Ensures that insurance benefits and financial counseling is obtained and provided for all inpatients, observations, outpatient surgeries, and limited outpatient services. Collaborates with the director to provide timely, efficient and accurate service to all customers.
 
Essential Job Functions:
 
 
Leadership Accountabilities:
 
 
Clinical Quality Outcomes
* Establishes and maintains high standards forqualityof care, & patientsafety.
 
 
* Takes initiative toimproveboth processes and outcomes, incorporating best practices, and innovations in professional field.
 
 
* Ensurescompliancewith Children's Memorial policies and all accreditation & regulatory bodies and their standards.
 
 
Strategic Growth
* Compellinglycommunicatesto staff the critical role they play in achieving Children's Memorial's mission and strategic goals.
 
 
* Facilitates organizationalchangeinitiatives; leads and supports staff in adapting to a rapidly changing health care environment.
 
 
* Facilitatesdevelopmentand achievement of professional & personal goals for self and staff.
 
 
* Effectively recruits, orients, develop & retains a talented and diverse workforce.
 
 
Brand Identity
* Strengthens ourbrandas a top tier providerandemployer by establishing and maintaining high standards for excellence.
 
 
* Models ourvaluesof service, innovation and teamwork. Holds others accountable for living these values.
 
 
* Fulfills theEmployee Promiseby fostering a challenging & compassionate work environment, recognizing strong performance, and listening and acting on feedback
 
 
Leadership Accountabilities (continued)
 
 
Customer Satisfaction
* Consistently models ourService Principlesininternalandexternalinteractions and ensures that the Service Principles are fulfilled to by others.
 
 
* Ensures employees receive information needed to perform jobs including feedback to enhance performance and customer satisfaction.
 
 
* Proactively addressesperformanceissues when indicated and administers policies, decisions, & disciplinary actions with consistency.
 
 
Financial Performance
* Aligns
 
department goals andmanagesdepartment resources and budgets to meet Children's Memorial's strategic objectives.
 
* Helps othersunderstandthe drivers of financial success for department and Children's Memorial.
 
 
 
Area Specific Job Accountabilities:
 
 
* Ensures registrations are completed within designated period. Coordinates the daily activities of the department. Maintains a high degree of awareness and knowledge of the hospital's programs, services and staff.
 
 
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Maintains current knowledge of payer requirements. Coordinates registration, insurance eligibility, pre-certification and financial counseling for all inpatients, observations, outpatient surgeries and emergency room visits and admissions as well as some ambulatory service encounters. Collaborates with other departments to assure registrations are completed prior to visit.
 
 
*
Collaborates with Medicaid Liaison that all Medicaid applications are referred appropriately and followed up timely.
 
 
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Develops and maintains quality indicators. Develops and implements procedures that meet hospital guidelines and department workload requirements.
 
 
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Collaborates with Patient Financial Services and Managed Care to address changes in payor requirements.
 
 
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Collaborates with Case Management to address patient status changes and assist with managed care denials.
 
 
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Provides direct supervision to Leads, registration teams and business office staff to maintain expected level of department productivity. Monitors service quality. Services as a resource person and role model for Leads, registration and business office staff. Handles situations requiring leadership intervention.
 
  
* Audits and analyses department data. Reviews work queues and various reports to ensure accuracy and monitor patient volume. Recognizes and reports variance of work flow activity and daily operations.
 
 
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Interviews and selects prospective employees. Conducts annual performance appraisals and promotes staff development. Coordinates orientation and training of all staff. Monitors department scheduling and adjusts as appropriate.
 
 
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Provides input developing department budget. Monitors budget, reports and justifies variance. Participates in peer review activities as assigned.
 
 
Knowledge, Skills and Abilities:
 
* Bachelor's Degree in Health Services, or a related field. Successful completion of college level coursework in Health Services or management experience may be considered in lieu of education.
 
 
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Certified Healthcare Access Manager required.
 
 
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Minimum five years in healthcare financial customer service, benefit verification, registration, auditing, leadership, and supervision of staff.
 
 
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Thorough knowledge of registration and patient access, patient accounting, managed care and government payers, medical terminology.
 
 
* Strong computer skills and systems proficiency desired. Working knowledge of hospital information systems to include electronic claims and patient accounting systems required.
 
 
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Compassionate customer service skills with the ability to relate effectively with patients, families, physicians, employees and other allied health and medical center personnel.
 
 
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Flexible and capable of working under stressful conditions.
 
 
*
Strong analytical, interpersonal, managerial, and oral and written communications skills required. Ability to sort through competing priorities.
 
 Job LocationChicago, IL USPosition TypeFull-Time/Regular
FTE Status
1.0
Work Days
Tuesday - Saturday; Sundays and Holidays
Shift Hours
4pm - 12:30am
Shift
EVENING