Product Trainer

Product Trainer

Product Trainer
Tracking Code
302925-499
Job Description

SilkRoad technology, inc. provides software as a service (SaaS) solutions that significantly improve the talent within its more than 1000 customers across the globe. Through SilkRoad’s Life Suite, an integrated talent management solution, companies are able to hire better employees, identify high and low performers, drive a pay-for-performance culture and improve employee tenure. Our Life Suite solution set includes OpenHire, for recruiting management, RedCarpet for employee onboarding and life events, WingSpan for flexible employee performance management, GreenLight for learning management, Eprise for employee intranets and content management, and HeartBeat for core hr.

Founded in 2003, SilkRoad technology is a privately held company based in Chicago, IL, with offices around the globe. Our customers include a diverse set of industry leaders such as Allianz, and Crate and Barrel.
SilkRoad is seeking a self-motivatedProduct Trainerin any of the following locations:Chicago, San Francisco, Boston, DenverorAtlantato train new and existing customers to meet the needs of our growing user base.  This is a high visibility position with responsibility for instructing both customers and internal team members of varying levels and working as part of a team to design and develop new courses and documentation.
Candidates will be expected to:
* Conduct formal instructor led classes both onsite and online to a wide variety of audiences for the SilkRoad LifeSuite of products;
* Develop and update course material for new and existing company products, solutions, and services in a collaborative team environment using instructional design methodologies;
* Develop and instruct customized instructor-led and webinar courses as required for internal, partner and customer audiences;
* Developand maintain online learning course library;
* Deliver professional customer service to all current and potential clients; and
* Perform miscellaneous job-related duties as assigned.
Required Skills

* Facilitation/Presentation skills or related experience such as prior experience delivering and developing IT training;
* Teaching-oriented skills with the ambition and drive to help others;
* Professional interpersonal customer service skills;
* Superior written and verbal communication skills;
* Excellent judgment and problem solving skills;
* Ability to rapidly acquire a thorough knowledge of Company products;
* Excellent organization skills and ability to multi-task in a dynamic, fast paced environment;
* Ability to creatively use resources and rapidly adjust to changes;
* Work independently with minimal supervision, but also in a team environment;
* Strong computer and software skills; proficient in Microsoft Office: Word, Excel, PowerPoint and Outlook;
* Strong attention to detail;
* Ability to travel as required, the ideal candidate must be willing to travel at least 50% of the time;
Preferred Skills:
* Bilingual in any of the following: French, Spanish, Japanese or Chinese.
Required Experience

* Minimum of 2 years experience in corporate adult training, including technical training experience;
* Demonstrated professional public speaking and presentation skills;
* Bachelor's degree.
Preferred Experience:
* Minimum of 2 years experience in the Human Resources field;
* PHR or SPHR Certification.
 
Job Location
Chicago, IL, US.
Position Type
Full-Time/Regular