Global Services Program Manager

Global Services Program Manager

Global Services Program Manager

The Program Manager must possess expertise in effective project management principals, including those promoted by the Project Management Institute (PMI). Have a strong understanding of the Retail, Footwear and Apparel vertical.  Responsible for the deliverables, costs, schedule, and quality of projects and ensures quality project execution that is in accordance with services agreements, statements of work, proposals, and PTC implementation guidelines. Person plans and manages projects within pre-defined budget and ensures success by delivering a solution that meets the client’s requirements of functionality, cost and schedule. Person must have excellent oral and written communications. Excellent customer relationship skills that inspire trust and confidence with customers and colleagues.

Position requires up to 75% overnight stay maybe required (USA), for long periods of time

Primary Responsibilities

• Coordinates, participates in, and manages the delivery of written specifications to capture business process requirements for Windchill and other PTC solutions.
• Develop winning proposals to address customer business needs. Ensure clear understanding of the customer’s requirements and manages customer expectations.
• Develop Management Plans (including task level project plans) as a means of communicating the project to the customer and implementation teams.
• Communicates with PTC management, and project team regarding status and progress of project. Collaborates with Client Managers, Program Managers, and Solution
• Architects in delivery of services by determining approach, scope, deliverables, schedule, risk mitigation and cost of solution(s).
• Ensures project activity is in accordance with project plan and standards as outlined by the PTC Program Management Office (PMO).
• Provides guidance on process, methodology and direct content review that will support the project team.
• Participates in the development of and is prepared to implement the risk mitigation plan due to situations like loss of critical resources, loss of funding, etc.
• Ensures the post implementation activities are supported and maintained properly.
• Ability to manage diverse and multi-functional teams.
• Understanding of how to resolve staff and team issues.
• Acts as a coach/mentors to other consultants

Experience/Education Requirements

• Masters or Bachelors Degree, preferably in Computer Science, Engineering, Manufacturing, or similar with Technical Background.
• 10+ years project management experience
• Prior MCAD or PLM experience
• 5+ years consulting and/or Team Leader experience.
• 5+ years experience working in retail, footwear, appareal or consumer goods.
• Individuals with $2-5MM, $5-10MM program experience

Basic Qualifications

• Bachelor’s degree
• 5 years project management experience

Why join us?

PTC is a great place to work.  Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees.   We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level.  At PTC, we have great employees and know that they are critical to the company’s success. 

The Core Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Social Responsibility through Shared Value
• Teamwork
• Winning

We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.

More about PTC:

PTC benefits are among the most competitive in the industry.  While your salary is the major component of your compensation, you also receive a competitive benefits package including:

• 401(K)
• Healthcare
• PTO (paid time off)
• Tuition Reimbursement
• Holiday Pay
• Employee Referral Program
• Extensive management and employee training development
• Onsite fitness center and cafeteria

We are an Equal Opportunity Employer M/F/D/V.

corporate Headquarters:

PTC     

140 Kendrick Street

Needham, MA  02494