Senior Account Manager

Senior Account Manager

POSITION TITLE:        Senior Account Manager

COMPANY:                   Confidential

REPORTING TO:          President / COO

LOCATION:                   Chicago, Illinois

COMPANY PROFILE

Eved is leading the transformation of the $263B meeting and event planning industry from a fractured, disconnected, traditional business services sector into a comprehensive online marketplace where every possible stakeholder in the industry’s supply chain can fully leverage their business on a global scale.

The Eved technology platform is being used to amass/divert/collect the $263 billion that flows in an inefficient, manual process to various members of the supply chain and have it seamlessly flow online where all members of the supply chain can interact and transact:

• Online Private Marketplace
• Connects Buyers & Sellers to Transact
• Solution for DMCs and Event Management
• Enterprise Capabilities for Corporations
• Vendor Management, insurance and Invoicing
• Incentives for Third Party Providers to use Tech Platform
• Social Media Interoperability

Eved is the first and only company to develop full online supply chain integration via a private marketplace.  The transaction-based revenue model creates unlimited growth opportunity with built-in incentives for adoption at every level of the supply chain.  The largest 5 Meeting and Incentive companies are already evangelist clients building the database and transacting online.

HOW WE DO IT:

The Eved Platform links all the members of the supply chain to connect and transact with one another solving key pain points, providing new technology to increase revenue and remove inefficient manual systems. Unlike many software solutions that remove the value add reseller, Eved enables the value add reseller to grow and provide more value to customers. The technology provides an efficient transactional sale, while the value add reseller leverages buying power, offers expertise, handles operations, and supports their own customers.

Eved is an early stage company where you will have the opportunity to impact something huge:

• You will be there at the very early stages and your work will have a major impact
• Grow faster, professionally, than you could elsewhere
• Play a role in shaping something big
• You won't get lost in the crowd, work directly with senior executives.

VISION

"We want to be the nation's leader in providing on-demand, web-based platforms that connect Venues, Buyers and Sellers to efficiently conduct business with one another. We want to be a valued technology partner by identifying, innovating and connecting to the changing needs of our client. We intend to establish a reputation of impeccable integrity focused on exceeding expectations of our clients while creating a work environment that is both challenging and fulfilling. We will maintain high-level earnings by running a lean, highly automated systems-oriented company."

WHO WE TARGET

Members of our supply chain are all customer targets.

• Companies that conduct a quantity of meetings
• Third party meeting and incentive event planning companies
• Value added resellers i.e. Destination Management Companies (DMCs), Corporate Event Planners
• Wholesalers i.e. Florists, Transportation Companies, Entertainers, Rental Companies, Tours etc
• Hotels, Restaurants, Venues, Audio Visual and Production Companies

THE ROLE DEFINED

The Senior Account Manager reports to the President & COO of Eved.  The Senior Account Manager will be a savvy on-line customer service individual with strong technology aptitude, project management, and customer-facing experience.  This individual will have structured, implemented and managed client service teams and will be tasked with that responsibility from the ground, up.  The Senior Account Manager role is a unique opportunity to build and grow a new team within Eved, working closely with Operations and Management to drive post-sale adoption, transactions and customer satisfaction.

The Senior Account Manager will also have responsibility for the largest customers on the Eved platform, which are the meeting and incentive companies and destination management companies at the heart of the supply chain.  Driving their adoption and transaction volume will directly impact the participation of wholesalers in the Eved marketplace.

A proven track record of successful project management or implementation of technology-driven training initiatives is required.  The Account Manager will possess strong communication skills and aptitude for technology.  This individual will be dedicated to helping customers achieve their business goals using the Company’s online marketplace model and its components.

The role will require a service-oriented individual who recognizes that technology is changing business practices across entire sectors of the economy and can translate that understanding to helping customers adopt an online marketplace platform in the meeting and events space. It will also require an individual who can establish a results-oriented approach to solving customer needs and incorporating an appropriate level of process and prioritization.  Building strong customer relationships will be key.

This person must have a proven record of being able to work collaboratively in a team environment, must be able to react quickly to change in direction and opportunity and will have preferably had experience in a start-up environment.

SCOPE AND CORE RESPONSIBILITIES

• Responsible for building and growing the Eved Account Management team from the ground, up; hiring, training and managing the team to drive customer adoption and satisfaction
• Ownership of the development of standards and best practices for all Account Managers
• Monitoring and measuring the implementation of new customers and the adoption and transaction growth of existing customers as well as overall customer satisfaction and quality of service
• Accountability for on-boarding all new Eved marketplace customers from day of subscription sale through to growth in transaction volume and comprehensive platform adoption of features
• Develop and implement new account or service initiatives to new and existing marketplace customers
• Manage clients and accounts assigned as well as building good rapport and relationships to ensure business growth
• Drive the growth of marketplace transaction revenue for owned accounts and where relevant upgrading subscriptions
• Update and provide all necessary accounts timely information relevant to their business to support business decisions
• Analyzes the business challenges, practices, needs and requirements of clients to uncover needs and opportunities and propose ways to expand customer’s visibility, usage and resulting expanded transaction volume
• Prepares and presents project solutions/proposals to clients, including performing product demonstrations
• Works closely with different departments on new/existing accounts for smooth transition and workflow to ensure that marketplace deliverables are in line with clients’ requirements
• Quickly develop an in-depth understanding of the Eved marketplace technology and be able to communicate its  features, functionality, benefits and use to new and existing customers 

EXPERIENCE AND SKILL SETS PREFERRED

• At least 10+ years of client service and client implementation experience in comparable technology platform or in industries transformed by software-as-a-service technology innovation
• Experience managing a client service process and team for a technology or service company
• Proven track record of managing processes and interfacing with customers
• Experience managing technology on-boarding processes, setting appropriate goals and metrics and working to defined results metrics
• Self-starter and action-oriented
• Smart:  dynamic, aggressive and strategic.  Has the intellectual horsepower to analyze and evaluate the effectiveness of sales, methods, costs, and results.
• Decision Maker:  analytical thinker who can make swift decisions, adapt to changes while staying the course and deliver results. Ability to plan and manage at both the strategic and operational levels.
• Disciplined:  proven ability to measure success against defined criteria and objectives as well as proactively seeking our customer needs
• Collaborative:  ability to work closely with sales team, clients and technology associates to solve problems and identify solutions and improvements
• A once in a lifetime opportunity to pioneer the on-line community in the event planning business, and grow a business at record speed
• Entrepreneurial:  understands the demands of a private, emerging growth company and work with a smart, passionate, innovative team of entrepreneurs
• Bachelor’s degree required

ATTRIBUTES

• Energetic and outgoing personality
• Intelligence
• Strong interpersonal and teamwork skills
• Well-developed telephone and presentation skills
• Self-starter
• Goal-oriented
• Effective time-management skills and the ability to juggle multiple projects
• Solid work ethic
• Resiliency
• Positive attitude – can-do personality
• Demonstration of highest personal ethics