Senior-Systems Administrator *- Genesys
Overall responsibility for systems availability, capacity planning and management, system performance, configuration, software and hardware for Genesys contact center based applications. Gathers, analyzes, and translates business requirements, technology trends, and current system constraints into overall system and technology requirements. Designs and develops systems, network, and automation architecture. Responsible for planning the implementation of new technologies and technology upgrades and consults with application development groups on strategies and architectures. Leads effort for technology product and standard selections and implements technology decisions. Oversees user admin (adds, changes, deletes, back-ups, file restores) in one or more operating environments. May work with the client organizations to analyze technical problems and recommend solutions. Provides support to Genesys based hosted contact center clients.. May provide technical leadership to a team of individuals.
Should possess current Genesys certifications. Candidates should have multiple current Genesys certifications: Certified Inbound Voice Consultant, Certified Inbound Voice Developer, Certified System Consultant for Genesys Info Mart, Certified System Consultant for Genesys SIP Server, Certified System Consultant for Genesys Voice Platform 8, Certified System Consultant Workforce Management, Framework and Routing Troubleshooting Specialist, iWD/eServices Specialists.
Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.
Nature of Contribution- Seasoned technical professional who contributes through proven technical expertise. Has significant impact on department or function.
Knowledge - Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas. Deep technical knowledge. Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge. Technical leader and recognized expert on select AT&T technologies, systems and/or procedures.
Analysis and Problem Solving -Solves unique problems through evaluative judgment and precedent. Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives. Recognizes and pursues alternative methods.
Independence - Guided by department goals and objectives. Exercises latitude in determining objectives and approaches to projects. Leads multiple projects of small to medium size and technical breadth.
Contribution to AT&T Technology -Key contributor on complex projects and initiatives. Impacts current and future business opportunities through application of specialized technical and industry knowledge. Develops methods and techniques based on strategic project objectives.
Communication- Provides technical guidance and explains advanced concepts to others in work area. May mentor others in department. Coordinates across multiple departments. Promotes active listening and open communication. Provides leadership and guidance to others.
Qualifications: Required Qualifications -
- 8-10 years experience
- Knowledge of UNIX (Solaris, AIX, HPUX, Windows, Linux)
- Understanding of Change Management Life Cycle Principles
- System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc)
- 1 st level vendor certifications
- Sun Certified System Administrator
- MCSE certified
Desired Qualifications -
- BS in Engineering, Computer Sciences or other technical field
- Knowledge of call processing
- Server & System Administration skills
- Knowledge of Analysis Tools (Access 7, GeoProbe, GSTool, RCATS)
- Hardware installation and repair skills
- Knowledge of OSI network protocol design
- Hardware/software skills necessary to support the telephony/voice infrastructure (Aspect, Avaya, Cisco, Nortel)
- Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure
- Experience using and writing technical documentation
- High level vendor certifications (i.e. CCNA)
Company Description:
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.
