Sr. Technical Pre Sales Engineer - Commerce
Overview:
About the Job
Solutions Engineers are experienced sales engineering professionals, adept at defining solutions that meet the business and technical requirements of existing and prospective customers. An SE is self directed, capable of leading technical sales activities, managing the customer technical relationship, and assuming subject matter expert responsibilities within our clients business.
About the Team
Solutions Engineering is the technical side of the field sales team, a world class organization that provides unanticipated value and strives to provide the “right” solution to our customers and prospects. Our Solutions Engineers/Advisors possess the highest levels of both business and technical acumen - understanding customer business drivers; match those to our client's technology, and clearly articulating complex solutions to prospective customers.
Responsibilities:
* Drive revenues by managing the pre-sales technical process and evangelizing our client's technology to existing and prospective customers, and to drive new product and service offerings.
* Work closely with direct sales to educate existing and prospective customers about the superiority of our client's services - this includes conference calls, site visits, presentations, technical evaluations, technical objection handling, proposals, and follow up on all customer related issues.
* Work closely with Product Management and R&D to develop future product direction and strategy - providing valuable input from "the field."
* Oversee the customer proposal process and ensure that all technical information and recommendations addressing customer requirements are properly defined.
* Support and educate Sales, Marketing and other internal departments to ensure that customers get appropriate updates, upgrades and event-oriented solutions.
* Show high standards of leadership - actively developing and mentoring junior staff within the Solutions Engineering and Sales organizations.
* Must be willing to travel to approximately 30%.
Qualifications:
Basic Qualifications
* Education: Bachelor’s Degree in Engineering, Computer Science, or related technical field.
* Overall Experience: 4+ years.
* Minimum 4 years of experience in a “customer facing” environment such as technical sales or consulting.
Desired Qualifications
* Technical programming background - J2EE, .NET, Web Services experience a plus
* Detailed knowledge of Internet technologies, thorough understanding of eCommerce, On-line Marketing, Web Analytics and Security.
* Excellent written, verbal, and presentation skills appropriate to both technical and management clients.
* Must have experience developing and enhancing strong client relationships.
* A proven track record demonstrating good business judgment, an ability to make decisions, and a passion for excellence.
